TERMS AND CONDITIONS / RETAIL

PLEASE NOTE: ALL PRICES ARE SUBJECT TO CHANGE WITHOUT VERBAL OR WRITTEN NOTICE. OUR INTERNET PRICES ARE CONTINUOUSLY UPDATED TO ENSURE THAT THE PRICES ARE CURRENT AT THE TIME YOUR ORDER IS PLACED.  ALL PRODUCTS WILL BE SHIPPED AT THE PRICE IN EFFECT REGARDLESS OF WHAT THE LATEST PRICE LIST REFLECTS. DUE TO THE FACT THAT SOME ITEMS IN OUR INVENTORY ARE NOT CURRENTLY MANUFACTURED, QUANTITIES MAY BE AS LOW AS ONE.

TERMS: ORDERS ARE SHIPPED PREPAID.
1. PAYMENTS: PAYMENT CAN BE MADE BY CREDIT CARD. AMERICAN EXPRESS, DISCOVER, MASTERCARD AND VISA ARE ACCEPTED. ALL CREDIT CARD COMPANIES NOW REQUIRE ADDRESS VERIFICATION (YOUR CREDIT CARD BILLING ADDRESS) ON ALL MAIL ORDER TRANSACTIONS. AN INCORRECT BILLING ADDRESS WILL RESULT IN A DELAYED OR CANCELLED ORDER.
2. CHECKS: CASHIERS CHECKS, MONEY ORDERS, OR CERTIFIED CHECKS ARE BEST. ORDERS PAID BY PERSONAL CHECKS MUST ALLOW 21 DAYS FOR BANK CLEARANCE.
3. CHECK FEE: CUSTOMER CHECKS THAT ARE RETURNED TO OUR BANK FOR INSUFFICIENT FUNDS OR ANY OTHER REASON, WILL BE CHARGED A $35.00 BANK HANDLING FEE.
4. MICHIGAN CUSTOMERS MUST ADD 6% SALES TAX.

SPECIAL ORDER MERCHANDISE: OUR POLICY REQUIRES 100% PREPAYMENT IN ADVANCE. SUCH PREPAYMENTS ARE NOT REFUNDABLE ONCE THE MERCHANDISE IS ORDERED OR AFTER THE WORK HAS STARTED IN ITS MANUFACTURE.

SPECIAL SERVICE ON N.O.S. PARTS: NEW OLD STOCK (OR N.O.S.) PARTS ARE BECOMING A THING OF THE PAST, ESPECIALLY FOR FASTENERS. WE OFTEN GET REQUESTS THAT AN ORDER ONLY IS TO BE FILLED WITH N.O.S. PARTS. WE WILL BE HAPPY TO DO THIS BUT DUE TO THE AMOUNT OF EXTRA TIME IT TAKES, WE NOW ADD A 100% SURCHARGE FOR THIS SERVICE.

FOREIGN PURCHASES: OUR POLICY REQUIRES THAT PAYMENT IN FULL BE RECEIVED IN U.S. FUNDS PRIOR TO SHIPMENT. FOREIGN CHECKS AND CURRENCY ARE NOT ACCEPTABLE. COD IS NOT AVAILABLE. ALL ORDERS MUST BE PREPAID. IT IS BEST TO USE A CREDIT CARD FOR PAYMENT.

REFUSED SHIPMENTS: SHIPMENTS RETURNED TO BRITISH ONLY/TRIUMPH ONLY MARKED REFUSED, OR NOT IN WHEN DRIVER CALLED, WILL CAUSE THE REFUSING CUSTOMER’S BUYING STATUS TO BE FROZEN. NO MORE SHIPMENTS WILL BE POSSIBLE UNTIL ALL FREIGHT AND HANDLING CHARGES ARE PAID IN FULL. REFUSAL OF A SHIPMENT DOES NOT RELIEVE THE CUSTOMERS LIABILITY FOR PAYING THESE CHARGES. REPEATED RETURNED SHIPMENTS OF THIS TYPE WILL CAUSE THE CUSTOMER’S BUYER STATUS TO BE PERMANENTLY REVOKED.

MINIMUM ORDER: OUR MINIMUM ORDER IS $150.00 BEFORE SHIPPING. NO ORDERS ACCEPTED FOR LESS THAN $150.00. REMEMBER WE ARE SEMI-RETIRED.

BACKORDERS: WE NO LONGER KEEP A BACKORDER FILE. ON PRE-PAID ORDERS, ANY OVER PAYMENT FOR PARTS BACKORDERED WILL BE REFUNDED IN FULL WITH YOUR ORDER.

SHIPPING CHARGE: THERE IS A SMALL HANDLING FEE INCLUDED IN THE SHIPPING CHARGE. ALL ORDERS ARE AUTOMATICALLY INSURED. THIS IS NOT AN OPTION, THE FEE IS SMALL AND ADDED TO THE STANDARD SHIPPING FEE.

SHIPPING METHODS: ORDERS ARE SHIPPED VIA U.P.S. OR US MAIL. OUR COMPUTER SYSTEMS ARE LINKED TO THE MAIN U.P.S. OFFICES SO WE CAN TRACK YOUR SHIPMENT SHOULD YOU HAVE A PACKAGE DELAYED. WE DO NOT SET THE SHIPPING FEES. THE SHIPPING FEES ARE SET BY U.P.S. A HANDLING FEE IS ADDED TO EACH ORDER, THIS IS IN ADDITION TO THE SHIPPING FEE, WHICH IS BASED ON WEIGHT AND FINAL DESTINATION. U.P.S. WILL DELIVER ON SATURDAYS FOR AN ADDITIONAL FEE. U.P.S. DOES NOT DELIVER ON SUNDAYS. AREAS WHICH ARE NOT SERVICED BY U.P.S.  WILL BE SENT PARCEL POST. PRE-PAID PACKAGES SHIPPED VIA U.P.S., FEDEX , OR US MAIL REQUIRE AN ADDITIONAL 15% TO COVER SHIPPING COSTS. ORDERS CONTAINING HEAVY OR LARGE ITEMS WILL BE SHIPPED FREIGHT COLLECT VIA GROUND, OCEAN OR AIR. ANY OVERPAYMENT FOR SHIPPING ON PRE-PAID ORDERS WILL BE REFUNDED IN FULL WITH YOUR ORDER. PLEASE ALLOW 2 TO 7 BUSINESS DAYS FOR YOUR ORDER TO BE SHIPPED.

CLAIMS: WE ARE NOT RESPONSIBLE IN THE EVENT THE SHIPPING COMPANY MAKES AN ERROR, LOSES A PACKAGE OR A PACKAGE IS DAMAGED. AS THE MERCHANT, WE WILL PLACE A CLAIM WITH THE SHIPPING COMPANY. IF YOU CHOOSE NOT TO WAIT THROUGH THE CLAIM PROCESS, YOU MAY PLACE A DUPLICATE ORDER PAID FOR IN FULL. A REFUND OR CREDIT WILL BE ISSUED WHEN THE CLAIM IS SETTLED. SHORTAGES, DISCREPANCIES OR DAMAGED ITEMS MUST BE REPORTED WITHIN 10 DAYS OF INVOICE DATE.


ORDERING INFORMATION (INTERNET ORDERS ONLY):
1. ADD YOUR ITEMS TO THE SHOPPING CART.
2. WHEN YOUR ORDER IS COMPLETE, PRESS THE "SEND ORDER ( SECURE) " BUTTON.
3. FILL IN THE CUSTOMER BILLING, SHIPPING AND PAYMENT INFORMATION AND PRESS THE "SEND ORDER NOW" BUTTON.
4. IF ALL INFORMATION IS CORRECT, PRESS THE "CONFIRM ORDER" BUTTON. TO MAKE CHANGES OR CORRECTIONS, PRESS THE "BACK" BUTTON ON YOUR BROWSER, MAKE THE NECESSARY CHANGES, AND PRESS THE "SEND ORDER NOW" BUTTON AGAIN.
5. YOUR ORDER NUMBER WILL APPEAR ON THE SCREEN WHEN YOUR ORDER HAS BEEN PROCESSED. YOU SHOULD RECORD YOUR ORDER NUMBER FOR FUTURE REFERENCE. IF YOU HAVE QUESTIONS OR COMMENTS ABOUT YOUR ORDER, USE THE FORM PROVIDED ON THE ORDER CONFIRMATION SCREEN.
6. YOU WILL BE SENT AN ORDER CONFIRMATION EMAIL LISTING YOUR ORDER NUMBER, BILLING AND SHIPPING ADDRESS AND ITEMS ORDERED.
7. IF YOUR ITEMS ARE BEING SHIPPED VIA UPS YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER INDICATING YOUR ORDER HAS BEEN SHIPPED.
8. NO ADD ONS DO NOT TRY TO ADD ON TO AN ORDERED THAT HAS BEEN PLACED. YOU MUST PALCE ANOTHER ORDER. THE $150 MINIMUM WILL APPLY.


ORDERING INFORMATION (FAX ORDERS ONLY):
1. STATE IF YOU ARE A FIRST TIME PURCHASER OR IF YOU ARE ON OUR MAILING LIST.
2. STATE YOUR CUSTOMER NUMBER (# CAN BE FOUND ON YOUR SALES FLYER, CATALOG LABEL, OR ON A PREVIOUS INVOICE).
3. STATE THE YEAR / MAKE AND MODEL OF YOUR MOTORCYCLE (IF UNCERTAIN HAVE YOUR FRAME AND MOTOR NUMBERS READY).
4. USE FACTORY PART NUMBERS (FACTORY PARTS BOOK COPIES ARE AVAILABLE , CHEAP AND RECOMMENDED. WE WILL NOT BE RESPONSIBLE FOR PARTS ORDERED IN ERROR). WE HAVE IMPLEMENTED A MANDATORY PART NUMBER REQUIREMENT. ORDERS MUST BE PLACED USING ORIGINAL PARTS NUMBERS, BRITISH ONLY PARTS NUMBERS OR ANY OF OUR COMPETITORS PART NUMBERS. WE WILL NOT PROCESS ORDERS FOR PARTS PLACED BY DESCRIPTION ONLY. PLEASE SEE HELPFUL HINT BELOW.

HELPFUL HINT: IT IS IMPORTANT TO STATE THE YEAR / MAKE AND MODEL. FACTORY PARTS BOOKS MAY CONTAIN ERRORS. MANY CORRECTIONS HAVE BEEN LISTED IN OUR COMPUTER SYSTEM. SHOULD A PART NUMBER ERROR OCCUR WITH AN ITEM ORDERED, WE MAY BE ABLE TO CORRECT THE ORDER AND SEND THE APPROPRIATE PART THE FIRST TIME.

WE PROCESS ALL ORDERS IN THE ORDER THEY ARE RECEIVED. NO EXPEDITED ORDERS. PLEASE ALLOW 2 TO 7 BUSINESS DAYS FOR YOUR ORDER TO BE SHIPPED.

RETURNS: RETURN AUTHORIZATION LINE IS (734)-421-0303
1. YOU MUST EMAIL FOR A RETURN AUTHORIZATION NUMBER PRIOR TO RETURNING ANY ITEM. THE AUTHORIZATION NUMBER MUST BE PLAINLY VISIBLE ON THE OUTSIDE OF THE BOX AS PACKAGES WILL BE REFUSED, AT THE DOOR, WITHOUT IT.  WE REFUSE ALL C.O.D. RETURNS.
2. ALL RETURNS MUST REACH US WITHIN 30 DAYS FROM THE DAY THE ORDER WAS INVOICED.
3. PLACE A NOTE INSIDE THE BOX AS TO HOW YOU WOULD LIKE TO HANDLE THE RETURN E.G.: CREDIT APPLIED TO CARD, REFUND CHECK, EXCHANGE, OR IN STORE CREDIT. INCLUDE A COPY OF YOUR INVOICE AND A DAYTIME PHONE NUMBER.
4. PARTS THAT ARE NOT IN NEW CONDITION OR HAVE BEEN INSTALLED, AND PARTS WHERE THE ORIGINAL CONTAINERS ARE DIRTY OR DAMAGED ARE NOT RETURNABLE. PARTS RETURNED IN THE ABOVE CONDITION WILL BE RETURNED TO THE CUSTOMER AT THE CUSTOMERS EXPENSE. NO CREDIT WILL BE GIVEN. IT IS THE CUSTOMERS RESPONSIBILITY TO PACKAGE ALL RETURNS ADEQUATELY TO AVOID DAMAGE IN SHIPMENT. PRODUCTS DAMAGED IN RETURN SHIPMENTS FROM INADEQUATE PACKAGING WILL BE RETURNED TO THE CUSTOMER AT THE CUSTOMERS EXPENSE. NO CREDIT WILL BE GIVEN. INADEQUATE PACKAGING IS A REAL PROBLEM. PLEASE BE AWARE. INSURE THE RETURN PARCEL. WE ARE NOT RESPONSIBLE FOR LOSS OR DAMAGE.
5. WHEN RETURNING PARTS WHICH WERE NOT ORDERED WITH FACTORY PART NUMBERS OR ANY ITEM BEING RETURNED WITHOUT A VALID REASON AND/OR WRONG ITEMS YOU HAVE RECEIVED WHICH WERE NOT THE FAULT OF BRITISH ONLY, YOU WILL BE REQUIRED TO PAY A 15% RESTOCKING FEE. NO EXCEPTIONS.
6. ANY MERCHANDISE SHIPPED ON APPROVAL WILL BE SUBJECT TO A 15% RESTOCKING FEE.
7. THERE WILL BE A 15% RESTOCKING FEE ON ALL ORDERS PLACED USING A CREDIT CARD WHICH IS DECLINED. YOU WILL BE REQUIRED TO PAY THIS FEE BEFORE ANY FURTHER ORDERS CAN BE PLACED.
8. THERE ARE NO REFUNDS ON USED PARTS, BECAUSE WE SHIP THE BEST ONE WE HAVE WHEN THE ORDER IS PLACED. YOU MAY EXCHANGE FOR CREDIT TOWARD THE PURCHASE OF THE IDENTICAL PART, NEW, IF AVAILABLE, AND PAY THE DIFFERENCE. AN EXCEPTION TO THIS MAY BE AN ITEM SUCH AS A GAS TANK. YOU MAY "TRADE UP" TO A MORE EXPENSIVE NEW OR USED TANK AND PAY THE DIFFERENCE.
9. RESTOCKING FEES MAY BE WAIVED BY ACCEPTING A CREDIT TOWARD FUTURE PURCHASES RATHER THAN A REFUND.  MANAGEMENT APPROVAL REQUIRED.
10. ABSOLUTELY NO RETURNS AFTER 30 DAYS.
11. NO RETURNS ON ELECTRICAL PARTS, REFERENCE MATERIAL (ORIGINAL OR COPIES), TOOLS, OR ANY SPECIAL ORDERED ITEMS.  NO EXCEPTIONS.
12. WARRANTY ITEMS: BRITISH ONLY IS NOT RESPONSIBLE FOR ANY SHIPPING CHARGES ON WARRANTY ITEMS.  IT IS THE CUSTOMER'S RESPONSIBILITY TO PAY ALL SHIPPING CHARGES, BOTH THE RETURN CHARGES TO BRITISH ONLY AND THE RETURN CHARGES TO THE CUSTOMER.

SHOWROOM: WE NO LONGER HAVE AN OPEN SHOWROOM. WE WILL MAKE EXCEPTIONS FOR LONG DISTANCE TRAVELERS, BY APPOINTMENT ONLY. THERE IS A 10 DAY ADVANCE NOTICE REQUIRED, NO WEEKEND APPOINTMENTS.

FAX ORDER HOURS: 24 HOURS A DAY / 7 DAYS A WEEK  $150 MINIMUM APPLIES

BRITISH ONLY / TRIUMPH ONLY DOES NOT MAKE, AND HEREBY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PRODUCTS DESCRIBED IN OUR CATALOG OR WEB SITE. BRITISH ONLY / TRIUMPH ONLY WILL NOT BE RESPONSIBLE IN ANY WAY FOR DAMAGES, DIRECT OR INDIRECT, ARISING IN CONNECTION WITH ANY PRODUCT DESCRIBED IN OUR CATALOG, WEB SITE, OR THE OWNERSHIP OR USE THEREOF.

WE STRIVE TO GIVE OUR CUSTOMERS THE BEST PRICES, SELECTION, AND SERVICE!